How to contact support

How to contact support

How to Contact DDSC Support

To contact support, submit a ticket through the DDSC support portal. https://ddscsupportdesk.zohodesk.ae

you can also email support@ddsc.ai
if the issue is not resolved you can reach to CBUAE through SANADAK platform https://sanadak.gov.ae/en/

Provide the following information:

  • Transaction hash

  • Network used

  • Wallet address

  • Amount sent

  • Description of the issue


Information Required for Support Requests

Providing complete information helps resolve issues faster.

Please include:

  • Transaction ID (TxID)

  • Date and time of transaction

  • Network used

  • Screenshots if available


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